How To Create A New Identity Uk

GOV.UK Verify service delays

We're experiencing an unprecedented demand for our service, so if you're waiting for a document to be verified through the app, please log out and check back later. Our team are working hard to process all incoming verification applications and will fulfil your request in due course. Once your document has been processed, you'll receive an email. You can then log back into your account to resume your registration.

If you need help, email myprofilehelpdesk@postoffice.co.uk and we'll get back to you as soon as we are able. In the meantime you may find some help from our FAQs page.

Thank you for your patience and we apologise for any inconvenience caused.

Popular GOV.UK Verify Services

Self assessment

Check your tax statement or file your tax return online with HMRC

Universal Credit

Claim for payments and view your account history using an Universal Credit account

Personal tax account

Use your personal tax account to check your records and manage your details

Basic DBS check

Apply for a basic Disclosure and Barring Service (DBS) check to get a copy of your criminal record

Driving & transport

View your driving licence

Check your driving record and penalty points or create a 'check code' to share e.g. with a car rental company

View your driving licence

Share driving licence on mobile

Use your mobile phone to share your driving record, e.g. vehicles you can drive, with a car hire company or employer

Share driving licence on mobile

Report a medical condition

Tell the DVLA about a health or medical condition that could affect your driving capability

Report a medical condition

Medical driving licence

Renew online if you have diabetes, epilepsy, Parkinson's disease, a visual impairment, or other conditions

Medical driving licence

Vehicle operator licence

Apply for a heavy goods vehicle (HGV) licence, a public service vehicle (PSV) licence or an interim operator licence

Vehicle operator licence

Vehicle operator licence

Apply for a heavy goods vehicle (HGV) licnce, a publlic service vehicle (PSV) licence or an interim operator licence.

Vehicle operator licence

Work, pensions & business

Basic DBS check

Apply for a basic Disclosure and Barring Service (DBS) check to get a copy of your criminal record

Basic DBS check

Check your state pension

Find out how much your State Pension is worth, when you can get it and how to increase it

Check your state pension

Get your State Pension

Approaching retirment? Use this service to get your State Pension online here

Get your State Pension

Company car tax

Check your company car's details, let HMRC know about any changes to your car since 6 April including updates to fuel benefit

Company car tax

Rural payment details

Register your details. Update your land maps. And apply online for some grants and payments

Rural payment details

Money & tax

Universal Credit

Universal Credit is a payment to help withyour living costs. You may be able to get it if you're on a low income or out of work

Universal Credit

Self Assessment

Complete and send your tax return electronically, check your details or view previous returns

Self Assessment

Personal tax account

Use your personal tax account to check your records and manage your details

Personal tax account

Income tax

Check your tax code and Personal Allowance, update your employer or
pension provider details and and get an estimate of your tax bill for the coming year

Income tax

Help with tax affairs

Register online as a trusted helper for up to five people. Help them check payments, update records and claim refunds

Help with tax affairs

More info & FAQs

What do I need to sign up?

Do I have to register in one go?

Why do I need to provide my personal details?

Are the details I have provided kept safe?

I can't be verified – why is this?

Why is my document getting rejected?

Why am I being asked questions about my financial history?

How can I get the Post Office GOV.UK Verify app?

I am having trouble logging in. What should I do?

My document has expired, can I still use it?

I am registering and using the app on the same device. Do I need to scan a QR code?

I need a DBS check but can't verify my identity online. What next?

What can I use my account for?

I have another question – how can I get in touch?